Frequently Asked Questions

For the safety of our guests, Animal House is staffed 24 hours a day, 365 days a year. Our Lobby hours are: Monday – Sunday 9am – 7pm. Our extended emergency veterinarian services hours are: Monday through Sunday from 7pm to 9pm. During these times our emergency veterinarian phone number is: 984-233-4250

As always, our primary concern is the welfare of the dogs in our care. Puppies must have completed their full first series of vaccinations, including the bordetella and giardia vaccines, to be accepted.

Your pet can be exposed to diseases regardless of where they are, whether at home, at a dog park, taking a walk in your neighborhood, or staying at our hotel. However the risk of contracting a disease is quite low and virtually eliminated when proper vaccinations are administered (as we require). In addition, we maintain very high sanitation standards and we do everything we can to prevent transmittable diseases from occurring in our hotel.

Animal House requires that all of our canine guests have the following vaccinations:

  • Rabies – Current in the last year
  • DHPP – Current in the last year
  • Bordetella – Current in the last 6 months (semi-annual application required)
  • Giardia – Current in the last year
  • Internal Deworming

This is not uncommon. What often happens is that dogs spend so much time playing with each other that they sometimes forget to stop and take a drink. For those parents that have children, it is similar to a child forgetting to eat lunch because they are so busy playing with their friends.

Yes, we actually encourage dogs from the same home to stay together. We find that dogs from the same home usually do better when they stay with their siblings or buddies.

Absolutely. Your dog can have their favorite toy, blanket or bed in his or her suite during their boarding stay.

Of course. We actually encourage pet parents to bring their dog’s normal food with them when they come to the hotel. If you cannot or would rather not supply your own food, or if we run out of your dog’s food while you’re away, we’ll be happy to accommodate your dog by feeding him or her with our house food for an additional charge.

We are able to administer oral and topical medications to your pet whenever he or she needs it for an extra surcharge. The cost for administering medications will be determined after an assessment by our veterinarian. Medications must be in the original bottle prescribed by a veterinarian with the correct dosage indicated.

Yes, we love all dogs and do not discriminate based on breed, age, alteration or size. We do not however accept dogs that are aggressive with people or other dogs. We have a very hands-on facility that requires us to work closely with all of our guests and we cannot do that effectively if your dog is aggressive towards people or other dogs.

Our hotel is staffed 24-hours each day, 7 days each week so your dog is never truly alone. However, as you would probably expect, they will be by themselves during the night when they’re sleeping in their suites, unless they have a buddy boarding with them.

Sure. We’re happy to have your dog sleep on his or her bed or favorite blanket when they’re with us if it makes them feel more comfortable.